Refund Policy

    Оновлено: 13 лютого 2026 р.

    Overview


    We understand that travel plans can change. This refund policy outlines when you may be eligible for a refund and the process for requesting one.

    Refund Eligibility


    Full Refund


    You are eligible for a full refund if:

    • You cancel your application before we begin processing (typically within 1 hour of submission)

    • We are unable to process your application due to a technical error on our part

    • You paid twice for the same application by mistake

    Partial Refund


    You may be eligible for a partial refund of our service fee (excluding government fees) if:

    • Your visa application is denied and you applied with our “Approval Guarantee” option (where available)

    • Processing times significantly exceed the estimated timeframe due to issues within our control

    No Refund


    Refunds are generally not available if:

    • Your application has already been submitted to the government authority

    • Your visa is denied due to inaccurate information you provided

    • Your visa is denied due to your ineligibility or immigration history

    • You change your travel plans after the visa is approved

    • You do not respond to requests for additional information within the required timeframe

    Government Fees


    Government visa fees are non-refundable once your application has been submitted to the relevant authority. This is because these fees are paid directly to the government and are not under our control.

    How to Request a Refund


    To request a refund:

    • Email us at refunds@evisaapply.com

    • Include your application reference number

    • Provide the reason for your refund request

    • Include any supporting documentation


    We will review your request within 3–5 business days and notify you of the decision. Approved refunds are processed within 5–10 business days to the original payment method.

    Chargebacks


    If you initiate a chargeback with your bank instead of contacting us first, we reserve the right to dispute the chargeback and provide evidence that services were rendered. We encourage you to contact our support team first so we can resolve any issues directly.

    Contact Us


    For questions about this refund policy, please contact us at support@evisaapply.com